ANSWERS TO YOUR QUESTIONS

ABOUT THE LITTLE GUY

Is The Little Guy environmentally friendly?

Yes! The Little Guy believes in environmental sustainability and has been manufactured with the environment top of mind. Refer to our environmental statement. 


 The Little Guy is made with the highest quality materials to the highest international standards. Individual parts and materials have been sourced throughout the world and come from countries such as Germany and Australia. 

 Each The Little Guy is hand polished and assembled in China prior to international delivery. In each of the processing and manufacturing stages, the strictest world standards have been applied to provide you with the highest quality product.

How does the little guy work ?

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops? 


The Little Guy is made from high quality 304 Grade Stainless Steel that does not register with all induction cooktops, so we developed the optimum heating solution, our own Induction Top, that works perfectly with The Little Guy.

I've read the FAQs but I still have a question about The Little Guy, who can I contact?

If you have any further questions, we'll be happy to answer them for you, please use the contact form to get I touch.


Contact us using the service form and a member of our technical service team will contact you shortly to identify any issues with The Little Guy. 


After speaking to the service team, if The Little Guy still needs repair within the warranty period, we will be happy to repair under warranty.


WARNING: Repairs should only be attempted by qualified technicians.

Key facts and information

WHY DOES THE LITTLE GUY WORK ON THE LITTLE GUY INDUCTION TOP BUT NOT ON OTHER STANDARD INDUCTION TOPS? 

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops? 


 The Little Guy is made from high quality 304 Grade Stainless Steel that does not register with all induction cooktops, so we developed the optimum heating solution, our own Induction Top, that works perfectly with The Little Guy.

How long does it take to produce a cup of coffee from The Little Guy?

 At 6:30 minutes you should begin to see some coffee brewing. 


 At 7:30 minuets you should have enough coffee for two single shots or one double shot.

How much water does the water tank hold ?

The tank should be filled until the water is just level with the bottom of the opening.


If overfilled that is not a problem, it will just spill out when the cap is put on so just a bit messy. If it is underfilled then it will reduce the coffee extraction. 

The extraction quantity is fixed by the water pick up point in the boiler. 

Once the water drops below the pick up (about 1/3rd of the capacity) then steam will come through instead of water (indicated by hissing from the head) and the heat should be removed. 

Can I change the length of the extraction ?

The extraction quantity is fixed by the water pick up point in the boiler. 


Once the water drops below the pick up (about 1/3rd of the capacity) then steam will come through instead of water (indicated by hissing from the head) and the heat should be removed.

What if I want a full mug of coffee (I normally have a long black)?

The Little Guy is designed to produce two expresso shots, a total of 60mL, so to create a long black, add your coffee shot to a cup of boiling water. This is how a long black is generally made in a café.

How to make multiple coffees - cooling the little guy between shots.

Ensure heat source is off and excess steam has been released. 


Wait until the little guy has cooled a little – for best results wait 20 minutes to restart. 

Repeat as per instructions on page 09 of the manual. 

Use oven mitts or a thick tea towel when handling the warm machine to refill with water in between multiple batches. 

NOTE: Use care handling the little guy when warm.

Does The Little Guy get Hot? 

Yes, there are warnings throughout the instructional manual and "HOT" is printed on The Little Guy neck, adjacent to the steam assembly. 


Do not touch the Little Guy when he is hot, except for the black handles. Do not move the Little Guy when any of the steel parts are hot. Do not place 

The Little Guy in a position where children can touch The Little Guy. 

Orders and Returns

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops? 

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops? 


 The Little Guy is made from high quality 304 Grade Stainless Steel that does not register with all induction cooktops, so we developed the optimum heating solution, our own Induction Top, that works perfectly with The Little Guy.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

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WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

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HOW CAN I CANCEL OR CHANGE MY ORDER?

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HOW DO I TRACK MY ORDER?

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HOW DO I PLACE AN ORDER?

Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Orders and Returns

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops? 

Why does The Little Guy work on The Little Guy induction top but not on other standard induction tops? 


 The Little Guy is made from high quality 304 Grade Stainless Steel that does not register with all induction cooktops, so we developed the optimum heating solution, our own Induction Top, that works perfectly with The Little Guy.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.

HOW DO I TRACK MY ORDER?

Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat.

HOW DO I PLACE AN ORDER?

Lorem ipsum dolor sit amet conse ctetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.